The  Influence Of Work Culture And Employee Performance On service Quality At Bulog Office In NTB Region

St Maryam; Gusti Ayu Arini; Sonia Fahira

doi:10.29303/konstanta.v2i1.406

Authors

St Maryam Universitas Mataram
Gusti Ayu Arini Universitas Mataram
Sonia Fahira Universitas Mataram

DOI:

https://doi.org/10.29303/konstanta.v2i1.406

Keywords:

Work Culture, Employee Performance, Service Quality

Abstract

This study aims to analyze the effect of work culture and employee performance on service quality at the NTB regional Bulog office. The type of research used is descriptive quantitative research. The population in this study were all employees of the NTB Regional Logistics Office and partners who collaborated with the NTB Regional Logistics Office. The number of samples used in this study were 51 employees and 51 partners. Data collection techniques used were interviews, documentation and distributing questionnaires containing questions about work culture, employee performance and service quality. The analytical tool used is multiple linear regression analysis. The results of data analysis show that; 1) Work culture has a positive and significant effect on the service quality of the NTB Regional Bulog Office, 2) Employee performance has a negative and significant effect on the service quality of the NTB Regional Bulog Office, 3) Work culture and employee performance together have a significant effect on the service quality of the Bulog Office West Nusa Tenggara Region.

References

A. Parasuraman. 2014. The Behavior Consequences of service Quality New Jersey: prentince Hall

Anonim. 2021. Pedoman Tata Kelola Perum Bulog. Jakarta

Edy Sutrisno. 2009. Manajemen Sumber Daya Manusia, Jakarta: Kencana,

Ernawati. 2018. Pengaruh Budaya Organisasi dan Kompetensi terhadap Kinerja Karyawan pada Angkasa Pura I (Persero).

Frinaldi, Aldri. 2014. Pengaruh Budaya Kerja Pegawai Negeri sipil Terhadap Pelayanan Publik di Dinas Catatan Sipil dan Kependudukan Kota Payakumbuh, Humanus Vol. XIII No.2 tahun

Malayu SP Hasibuan. 2001. Manajemen Sumber Daya Manusia. Jakarta. Bumi Aksara

Mangkunegara. 2017. Manajemen Sumber Daya Manusia Perusahaan. Bandung : PT Remaja Rosdakarya.

Maria, Zeri, 2014. “Pengaruh Budaya Kerja Pegawai Terhadap Pelayanan Publik Pada Kantor Camat Bongan Kabupaten Kutai Barat”, eJournal Administrasi Negara, Vol.4 No.2,

Mayangsari, Dita, dkk, 2014. “Peranan Budaya Kerja Korea Selatan Dalam Meningkatkan Kinerja Karyawan Studi pada Karyawan PT. Cheil Jedang Indonesia, Pasuruan”, Jurnal Administrasi Bisnis (JAB), Vol.16 No.1,

Muhammad, Mukmin, 2018 “Manajemen Pelayanan Prima”, STIA Al Gazali Baru,

Triguno. 2006. Budaya Kerja. Jakarta : PT. Golden Trayon press.

Zizin Nurhasanah. 2020. Pengaruh Budaya Kerja Dan Kompetensi Pegawai Terhadap Kualitas Pelayanan Publik Di Ppid Dinas Perhubungan Provinsi Jawa Tengah.