This study explores the repercussions of illicit porter services on the safety and comfort of tourists at Pemenang Harbour in North Lombok Regency

Abstrak

This study aims to analyse the impact of the existence of illegal porter services on the safety and comfort aspects of tourists at Pemenang Port, North Lombok Regency, as one of the main gateways to the tourist destinations of Gili Air, Gili Meno, and Gili Trawangan. The method used was a qualitative approach with a descriptive design. Data were collected through direct observation, in-depth interviews with tourists, porters, and port managers, as well as documentation studies of regulations and reports related to port management. The results showed that the presence of illegal porters has a negative impact on the tourist experience. Tourists feel unsafe due to coercion of services, unclear rates, and verbal intimidation by porters who do not have legal authority or service training. In addition, the unorganised port conditions and lack of information cause tourists to feel uncomfortable and confused when arriving at the location. The absence of a control system, weak institutional coordination, and the absence of strict regulations are factors inhibiting the handling of this problem. This research suggests the need for formal regulations, community-based porter training, and a transparent information system for tourists to realise port services that are safe, comfortable, and support a positive image of tourism destinations